Conflict is a part of any work environment. It can’t be helped. When you have a group of people working under stress with different personalities, there’s bound to be a few problems.
That conflict exists is not the issue, but having an effective conflict resolution strategy to resolve that conflict if it begins to impact the business is crucial for any manager. While conflict can be a creative fuel that helps teams compete and work more productively, it can also easily blow up and bring everything to a dead stop.
But how do you defuse a situation that is lit by anger and other emotions that are not responsive to rational engagement? It’s not easy, but there are ways.
Lessons & Topics Include
Causes of Conflict
- The causes of conflict
- Conflict concerns
Methods and considerations
- Application of methods and things to consider
- Associated attributes to conflict resolution
Assertiveness, action & approach
- Achieving the right outcomes
Duration: We recommend 60 minutes plus to effectively retain the information, you can also stop and continue the course at any point after purchasing.
This course is targeted at any individual within Health and Social Care